ISO/IEC 27035: Lead Incident Manager
The ISO/IEC 27035: Lead Incident Manager course is an advanced professional program designed to develop the competence required to lead, coordinate, and continually improve an organization’s information security incident management capability in accordance with ISO/IEC 27035. ISO/IEC 27035 is published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It provides internationally recognized guidance for establishing and operating structured, repeatable, and effective incident management processes that support ISO/IEC 27001 requirements. This course builds on Foundation-level knowledge and focuses on leadership, governance, coordination, decision-making, and continual improvement of incident management. Participants learn how to manage complex incidents, lead incident response teams, coordinate stakeholders, and ensure readiness for audits, regulatory scrutiny, and evolving threat landscapes. Course Objectives By the end of this course, participants will be able to: Lead and govern an organization-wide incident management program Establish and maintain incident management policies, plans, and teams Coordinate detection, assessment, response, and recovery activities Manage complex and high-impact information security incidents Ensure effective communication and escalation during incidents Integrate incident management with ISMS, risk management, and business continuity Drive continual improvement of incident management capabilities
Course Curriculum
1
- Responsibilities and authority
- Relationship between ISO/IEC 27035 and ISO/IEC 27001
- Incident governance and accountability
- Integration with organizational management systems
2
- Incident management policies and objectives
- Organizational structures and escalation paths
- Incident response teams and coordination models
- Integration with risk management and business continuity
3
- Incident response planning and playbooks
- Resource planning and capability development
- Training, awareness, and exercises
- Testing and readiness assessments
4
- Oversight of detection mechanisms
- Incident intake and reporting processes
- Initial assessment and triage decision-making
- Prioritization and escalation
5
- Impact and severity assessment
- Business, legal, and operational considerations
- Coordinating technical and managerial inputs
- Decision-making under pressure
6
- Containment and eradication strategies
- Coordinating recovery activities
- Communication during incident response
- Coordination with business continuity and disaster recovery
7
- Internal communication and briefings
- External communication considerations
- Managing stakeholder expectations
- Executive and management reporting
8
- Incident records and reports
- Evidence handling and traceability (overview)
- Supporting investigations and audits
- Documentation control and retention
9
- Lessons learned and post-incident reviews
- Root cause analysis (overview)
- Corrective and preventive actions
- Improving incident management processes
10
- Defining incident management KPIs
- Measuring response effectiveness
- Incident trends and analysis
- Maturity assessment and improvement planning
11
- Supporting internal and external audits
- Demonstrating compliance with ISO/IEC 27035
- Management review inputs
- Maintaining alignment with ISO/IEC 27001
12
- Complex incident management case studies
- Incident response simulations
- Team coordination and decision-making exercises
13
- Review of ISO/IEC 27035 Lead Incident Manager syllabus
- Scenario-based questions and exam techniques
- Certification exam guidance
14
- Incident response and SOC leaders
- Information security managers
- ISMS managers and coordinators
- Risk, compliance, and governance professionals
- IT and cybersecurity team leads
- Consultants supporting incident management programs
- Professionals preparing for ISO/IEC 27035 Lead Incident Manager certification
15
- ISO/IEC 27035 Foundation certificate or equivalent knowledge
- ISO/IEC 27001 Foundation knowledge is strongly recommended
- Practical experience in incident response or information security is beneficial
This course includes
- 15+ Activity Modules
- 40 hours + lessons
- Lifetime access
- Certificate of completion
- Available on desktop and mobile
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