MANAGING MICROSOFT 365 (OFFICE 365)
The Managing Microsoft 365 (Office 365) course is a professional, administrator-focused program designed to equip participants with the skills required to deploy, configure, manage, and secure Microsoft 365 services in organizational environments. Microsoft 365 is developed and maintained by Microsoft and integrates productivity, collaboration, identity, security, and compliance services such as Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Azure Active Directory. This course focuses on hands-on administration and operational management, enabling participants to support users, manage licenses, configure security policies, and ensure service availability. The program is ideal for IT administrators, system engineers, and support professionals responsible for day-to-day management and governance of Microsoft 365 tenants. Course Objectives By the end of this course, participants will be able to: Understand Microsoft 365 architecture and service components Configure and manage Microsoft 365 tenants Manage users, groups, roles, and licenses Administer Exchange Online, SharePoint Online, OneDrive, and Teams Implement security, compliance, and governance controls Monitor service health and troubleshoot common issues
Course Curriculum
1
- Overview of Microsoft 365 services
- Microsoft 365 licensing models
- Tenant architecture and administration roles
- Microsoft 365 admin portals
2
- Azure Active Directory overview
- Users, groups, and roles
- Role-Based Access Control (RBAC)
- Password policies and authentication methods
3
- Assigning and managing licenses
- Subscription management
- License optimization
- Usage reporting
4
- Mailbox creation and management
- Mail flow and connectors
- Anti-spam and anti-malware policies
- Message trace and troubleshooting
5
- SharePoint architecture and site collections
- Permissions and access control
- Storage management
- Sharing and collaboration settings
6
- OneDrive configuration
- Storage quotas and sharing controls
- Data protection and retention
- Sync client management
7
- Teams architecture and policies
- User and meeting policies
- Teams security and compliance
- Managing apps and integrations
8
- Microsoft Defender for Office 365 overview
- Secure Score and security recommendations
- Data loss prevention (DLP) basics
- Protecting identities and endpoints (overview)
9
- Compliance Center overview
- Retention policies and labels
- eDiscovery (overview)
- Audit logging and reporting
10
- Service health dashboard
- Monitoring usage and performance
- Common user issues and resolution
- Support and escalation processes
11
- Admin centers overview
- PowerShell for Microsoft 365 (introductory)
- Automating routine administrative tasks
- Best practices for administration
12
- Data protection responsibilities
- Backup and recovery considerations
- Tenant security best practices
- Operational governance
13
- Instructor-led classroom or virtual training
- Hands-on administrative exercises
- Guided demonstrations and scenarios
14
- Microsoft 365 administrators
- IT support and system administrators
- Infrastructure and operations engineers
- Helpdesk and service desk professionals
- IT professionals managing cloud productivity platforms
15
- Basic understanding of IT administration concepts
- Familiarity with Microsoft Office applications
- Knowledge of networking and identity concepts is beneficial
16
- Practical configuration exercises
- Scenario-based administration tasks
- Knowledge checks and quizzes
17
Participants receive a Certificate of Completion - Managing Microsoft 365 (Office 365), demonstrating practical competence in administering and supporting Microsoft 365 environments.
This course includes
- 17+ Activity Modules
- 40 hours + lessons
- Lifetime access
- Certificate of completion
- Available on desktop and mobile
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