CISCO CERTIFIED NETWORK PROFESSIONAL (CCNP) - COLLABORATION
The Cisco Certified Network Professional (CCNP) Collaboration course provides advanced knowledge and hands-on skills required to design, implement, configure, operate, and troubleshoot enterprise collaboration and unified communications (UC) solutions. The certification is offered by Cisco Systems and targets professionals responsible for voice, video, messaging, conferencing, and contact center technologies. The course covers collaboration architecture, call control, signaling and media protocols, endpoint provisioning, QoS, security, and automation. Learners gain practical experience deploying resilient, scalable, and secure collaboration solutions across on-premises, cloud, and hybrid environments. Successful completion prepares participants for the CCNP Collaboration certification track (core and concentration exams) and senior collaboration engineering roles. Course Objectives By the end of this course, learners will be able to: Design and deploy enterprise collaboration architectures Configure and manage call control and collaboration services Implement voice, video, and messaging solutions at scale Apply QoS to ensure high-quality real-time communications Secure collaboration infrastructure and endpoints Monitor, troubleshoot, and optimize UC environments Prepare for CCNP Collaboration core and concentration examinations
Course Curriculum
1
- Enterprise collaboration architecture models
- On-premises, cloud, and hybrid UC designs
- Capacity planning and scalability
- High availability and redundancy
2
- Call control fundamentals
- SIP signaling and call flows
- Dial plans and call routing
- Numbering and addressing concepts
3
- IP phones, video endpoints, and soft clients
- Endpoint registration and provisioning
- User and device mobility
- Collaboration application integration
4
- Media codecs and streams
- Conferencing and media resources
- Call admission control (CAC)
- Media optimization techniques
5
- QoS models and design principles
- Traffic classification and marking
- Congestion management and avoidance
- End-to-end QoS validation
6
- Securing call control and media
- Authentication, authorization, and encryption
- Endpoint and infrastructure hardening
- Threat mitigation for UC environments
7
- Instant messaging and presence services
- Enterprise conferencing solutions
- Integration with collaboration platforms
- User experience optimization
8
- Collaboration monitoring and analytics
- Fault isolation and root cause analysis
- Voice and video troubleshooting techniques
- Performance optimization
9
- Automation concepts for collaboration
- APIs and provisioning automation
- Configuration management
- Operational efficiency improvements
10
- Advanced collaboration configuration labs
- Voice and video troubleshooting scenarios
- Review of CCNP Collaboration exam objectives
- Practice questions and exam strategies
11
- Collaboration engineers and specialists
- Voice and video network engineers
- Unified communications administrators
- IT infrastructure and operations professionals
- Professionals preparing for CCNP Collaboration certification
12
- CCNA or equivalent networking knowledge
- Understanding of IP networking and QoS fundamentals
- Experience with voice or collaboration systems recommended
13
- Assessment Methods
- Advanced configuration and troubleshooting labs
- Quizzes and technical assessments
- Scenario-based practical evaluations
- Final assessment aligned with CCNP Collaboration exams
14
- Instructor-led advanced collaboration training
- Hands-on UC and collaboration laboratory sessions
- Simulated enterprise collaboration environments
15
- This course prepares participants for the Cisco Certified Network Professional (CCNP) Collaboration certification track
16
- Comprehensive training materials
- Hands-on lab guides
- Practice exam questions
- Certificate of course completion
This course includes
- 16+ Activity Modules
- 40 hours + lessons
- Lifetime access
- Certificate of completion
- Available on desktop and mobile
What Our Participants Say
Hear from participants who have experienced our training.
The facilitator’s wealth of experience was both striking and beneficial. He really helped translate concepts to real life.
The practical session where step by step of the lecture is broken down in visual and practice
I enjoyed the interactivity. It was also very direct, pointing out to us the key things to look for in the bidding, tender and proposal administration process, while also ensuri...
The practical session of the class which helped in giving a live run through of the necessary bidding and tender platform
The atmosphere was very pleasant, as it was an interactive and engaging session, which I personally enjoyed.
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