CISCO CERTIFIED TECHNICIAN (CCT) - COLLABORATION
The Cisco Certified Technician (CCT) - Collaboration course prepares learners with the foundational knowledge and hands-on skills required to support, maintain, and troubleshoot Cisco collaboration and unified communications solutions. The certification is offered by Cisco Systems and is designed for technicians working in environments that rely on voice, video, and collaboration technologies. The course focuses on identifying, configuring, monitoring, and troubleshooting Cisco collaboration endpoints and systems, including IP phones, video conferencing devices, and basic collaboration infrastructure. Learners gain practical experience supporting enterprise collaboration environments and are prepared for the CCT Collaboration certification examination and entry-level collaboration support roles. Course Objectives By the end of this course, learners will be able to: Understand the fundamentals of collaboration and unified communications Identify Cisco collaboration devices and components Perform basic configuration and maintenance of collaboration endpoints Troubleshoot common voice and video issues Monitor collaboration system performance and connectivity Support users in enterprise collaboration environments Follow best practices for collaboration system support
Course Curriculum
1
- Overview of collaboration and unified communications
- Voice, video, and messaging concepts
- Collaboration use cases in enterprise environments
- Roles of a collaboration support technician
2
- Overview of Cisco collaboration solutions
- Call control and signaling concepts
- Voice and video traffic fundamentals
- Collaboration system components
3
- Cisco IP phones and accessories
- Video conferencing endpoints
- Endpoint registration and provisioning
- Basic endpoint configuration
4
- Voice and video over IP (VoIP) fundamentals
- Quality of Service (QoS) concepts
- Network requirements for collaboration
- Common connectivity issues
5
- Monitoring collaboration devices
- Basic system administration tasks
- Firmware and software updates
- Backup and configuration management
6
- Troubleshooting methodology
- Voice quality and call failure issues
- Video and conferencing problems
- Endpoint and network-related faults
7
- Securing collaboration endpoints
- Authentication and access control basics
- Protecting voice and video traffic
- Operational best practices
8
- User support and communication
- Incident documentation and escalation
- Working with service tickets
- Professional support practices
9
- Hands-on collaboration support labs
- Simulated voice and video troubleshooting scenarios
- Review of CCT Collaboration exam objectives
- Practice questions and exam strategies
10
- Collaboration support technicians
- IT support and helpdesk professionals
- Network technicians supporting voice and video systems
- Entry-level collaboration engineers
- Professionals preparing for CCT Collaboration certification
11
- Basic understanding of networking concepts
- Familiarity with IP networking and TCP/IP
- Prior IT support experience is beneficial but not required
12
- Assessment Methods
- Practical labs and troubleshooting exercises
- Quizzes and knowledge checks
- Mock certification exams
- Final assessment aligned with the CCT Collaboration certification exam
13
- Instructor-led training
- Hands-on collaboration device labs
- Demonstrations and guided troubleshooting
14
- This course prepares participants for the Cisco Certified Technician (CCT) - Collaboration certification exam
15
- Comprehensive training materials
- Hands-on lab guides
- Practice exam questions
- Certificate of course completion
This course includes
- 15+ Activity Modules
- 40 hours + lessons
- Lifetime access
- Certificate of completion
- Available on desktop and mobile
What Our Participants Say
Hear from participants who have experienced our training.
The facilitator’s wealth of experience was both striking and beneficial. He really helped translate concepts to real life.
The practical session where step by step of the lecture is broken down in visual and practice
I enjoyed the interactivity. It was also very direct, pointing out to us the key things to look for in the bidding, tender and proposal administration process, while also ensuri...
The practical session of the class which helped in giving a live run through of the necessary bidding and tender platform
The atmosphere was very pleasant, as it was an interactive and engaging session, which I personally enjoyed.
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