PROFESSIONAL SCRUM MASTER II (PSM II)
The Professional Scrum Master II (PSM II) course is an advanced, practitioner-focused program designed for experienced Scrum Masters who want to deepen their mastery of Scrum, enhance leadership capability, and drive organizational agility. The PSM II certification is administered by Scrum.org and validates a Scrum Master's ability to apply Scrum principles in complex, real-world situations, coach individuals and teams, navigate organizational impediments, and enable continuous improvement beyond the team level. This course goes beyond the mechanics of Scrum to focus on servant leadership, coaching stances, facilitation, systems thinking, and organizational change. It prepares participants to succeed in the PSM II assessment, which emphasizes scenario-based reasoning and professional judgment.
Course Curriculum
1
- Empiricism in complex environments
- Scrum values in practice
- Inspecting and adapting beyond the team
- Applying Scrum to non-ideal contexts
2
- Servant leadership principles
- Coaching vs teaching vs mentoring
- Stances of an effective Scrum Master
- Building trust and influence
3
- Coaching for self-management and accountability
- Team dynamics and conflict resolution
- Facilitating effective Scrum events
- Improving flow and predictability
4
- Coaching Product Owners on value management
- Product Goal, Product Backlog, and refinement practices
- Stakeholder collaboration and transparency
- Evidence-based product decisions
5
- Managing organizational expectations
- Influencing without authority
- Facilitating alignment and collaboration
- Navigating competing priorities
6
- Identifying and addressing systemic impediments
- Scrum in traditional organizations
- Enabling Agile culture and mindset shifts
- Scaling considerations (Scrum.org perspective overview)
7
- Evidence-based management concepts
- Using metrics responsibly
- Transparency and decision support
- Avoiding metric misuse and gaming
8
- Complex adaptive systems
- Decision-making under uncertainty
- Responding to change effectively
- Learning from failure
9
- Facilitating difficult conversations
- Conflict and resistance management
- Liberating structures (overview)
- Creating safe environments for inspection
10
- Scrum anti-patterns at team and org levels
- Root cause analysis
- Pragmatic interventions
- Sustaining improvements
11
- PSM II assessment format and expectations
- Scenario-based question practice
- Applying professional judgment
- Exam strategies and time management
12
- Instructor-led classroom or virtual training
- Advanced discussions and scenario-based workshops
- Group coaching exercises and case studies
13
- Experienced Scrum Masters
- Agile coaches and team coaches
- Delivery managers and Agile leaders
- Professionals preparing for PSM II certification
14
- Professional Scrum Master I (PSM I) certification or equivalent experience
- Practical experience working as a Scrum Master is strongly recommended
15
- Scenario-based discussions and exercises
- Coaching and facilitation practice
- PSM II certification assessment (online, via Scrum.org)
This course includes
- 15+ Activity Modules
- 40 hours + lessons
- Lifetime access
- Certificate of completion
- Available on desktop and mobile
What Our Participants Say
Hear from participants who have experienced our training.
The facilitator’s wealth of experience was both striking and beneficial. He really helped translate concepts to real life.
The practical session where step by step of the lecture is broken down in visual and practice
I enjoyed the interactivity. It was also very direct, pointing out to us the key things to look for in the bidding, tender and proposal administration process, while also ensuri...
The practical session of the class which helped in giving a live run through of the necessary bidding and tender platform
The atmosphere was very pleasant, as it was an interactive and engaging session, which I personally enjoyed.
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